Shipping & Returns
We want our customers to receive their orders as quickly as possible. All orders will process and ship within 3 business days during our business hours of 10am-5pm PST (excluding weekends and holidays). Once the order has shipped you will recieve an e-mail notification providing tracking information. We have several shipping options available to choose from:
Free for California Residents Only. If you are local to our store location, you can choose Local Pickup at checkout and your order will be sent to the store for you to pick up. Deliveries will be made within 3-5 business days.
10 E State St
Redlands, Ca 92373
Flat Rate Shipping:
Flat rate orders are shipped via USPS or FedEx carries and will be delivered within 2-7 business days.
Free shipping is available for all Domestic orders over $75. This applies to the Continental US only (excludes Hawaii, Alaska and Canada). *Free Shipping may take up to 14 business days to be delivered.
Alaska & Hawaii:
Alaska or Hawaii orders are shipped using USPS Flat Rate Boxes and will be delivered within 10-12 business days.
Canada orders are shipped using USPS. Purchaser is responsible for any shipping, handling, or customs fees for the order. Packages are delivered within 14 business days. *Orders may take longer to be delivered due to customs issues.
The purchaser is responsible for all shipping & handling fees on items returned to Seed. All returned or refused packages are subject to a $7 shipping charge.
International & Expedited Orders:
If you need to order internationally or would like a two day or overnight option, please email email@example.com or call us at (909)-792-0404. Two day and overnight options must be placed before 11am PST Monday - Thursday in order for your package to ship same day, excludes weekends and holidays.
Return & Exchange Policy:
We love our Seed family! That's why we want you to be 100% satisfied every time you shop with us. If you weren't happy with the items you received we would love to exchange your items or return them for store credit. Returns & exchanges are as easy as 1,2,3! Follow these 3 steps for a hassle free process.
*All items are eligible for exchange or store credit only; no refunds will be issued.*
1. Circle the item(s) you would like to send back and check the box for Exchange or Store Credit on your original packing receipt.
*If you would like to exchange, please email us at firstname.lastname@example.org to reserve your new item.*
2. Place your unworn, unwashed, unaltered & non-damaged merchandise and receipt in a package of your choice.
3. Send your package to our store:
10 E Sate St
Redlands, Ca 92373
If you are local to our store location, you are welcome to drop off the order to a sales associate for store credit. Exchanges are welcome to be made in store within 30 days of the order date.
*Unfortunately, we do not offer exchanges on international orders due to the increased cost of international shipping.*
- Once the package is delivered to our store the items are subject to inspection to ensure they are unworn, unwashed, unaltered & non-damaged. Your store credit will only then be issued to you under your Seed account.
*Shipping & handling charges are nonrefundable.*
- Exceptions will be examined if you received any damaged merchandise or if the wrong item was sent to you (we apologize in advance if this occurs!). The customer is responsible for all shipping & handling fees. When shipping back to Seed, you may choose the longest and least expensive shipping method.
- Seed is not responsible for any and all returned or refused package shipping charges, the customer will be charged for the amount using the original payment method.
*All packages received 90 days after the order/purchase date are automatically returned to sender and cannot be accepted for return or exchange.*
Lost or Stolen Packages:
Seed is not responsible for lost or stolen packages. In the event that your package is noted as delivered and you have not received it, the customer is responsible for contacting the shipping carrier with the tracking information to obtain more information or to file a claim. Once a claim has been filed with the shipping carrier please email us at email@example.com to notify us of your lost or stolen package. Once the shipping carrier has confirmed the package was not delivered to the customer's shipping address, we will then replace your item(s) or issue store credit, excluding shipping and handling fees.